Legal
Terms of Service
Last updated: October 2026
What Unhyde is
Unhyde is a software tool that helps you review and understand your medical bills. We use AI to identify potential billing errors and generate dispute letters. Unhyde is not a law firm, a medical provider, or a licensed billing advocate. Nothing on this platform constitutes legal, medical, or financial advice.
What our analysis means
Bill analysis performed by Unhyde is AI-generated and based on common billing patterns. Flags and potential errors are starting points for your own review - not legal determinations. We make no guarantee that flagged items are errors or that disputes will be successful. Always consult a qualified professional for binding legal or financial guidance.
Your account
You are responsible for maintaining the security of your account credentials. You must be 18 or older to use Unhyde. You agree to provide accurate information when creating your account and not to use the service for any unlawful purpose.
Your documents
You retain ownership of all documents you upload to Unhyde. By uploading, you grant us a limited license to process your documents solely for the purpose of providing the service. We do not claim ownership of your medical records or bill documents.
Employer accounts
Organizations may purchase employer plans that provide benefit codes for employee enrollment. When an employee redeems a benefit code, their account is associated with the sponsoring organization. Employers with active plans have access to an aggregate dashboard showing enrollment counts and usage metrics across their enrolled employees — such as disputes filed and total amounts recovered. This data is aggregated and does not include individual bill content, specific charges, or personal health information. Employers are responsible for informing their employees that Unhyde is being offered as a benefit and that enrollment associates their account with the organization. Employee medical bill content is never shared with employers.
Subscriptions and billing
Paid plans are available on monthly or annual billing cycles. Annual plans are billed upfront for the full year. You may cancel at any time and retain access through the end of your billing period. We do not offer refunds for partial periods. Prices may change with 30 days notice.
Limitation of liability
Unhyde is provided as-is. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including outcomes of disputes filed using our generated letters.
Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email. Continued use of Unhyde after changes are posted constitutes your acceptance.
Contact
Questions about these terms? Email us at legal@unhyde.io.