Legal
Privacy Policy
Last updated: October 2026
What we collect
We collect your email address when you create an account, the medical bill documents you upload, and basic usage data (such as which features you use). We do not collect payment information directly — payments are handled by our payment processor. If your employer provides Unhyde as a benefit, we also record your organizational affiliation when you redeem a benefit code.
How we use it
Your bill documents are used solely to provide the Unhyde service — parsing charges, flagging potential issues, and generating dispute letters and phone scripts. We do not sell your data, share it with third parties, or use it to train AI models. If you enrolled through an employer benefit code, your employer has access to aggregate metrics — such as total disputes filed and amounts recovered across their enrolled employees. Your employer cannot see your individual bill content, specific charges, or personal health information.
How we store it
Your documents are stored in encrypted cloud storage. The original file is deleted from our servers immediately after it has been analyzed. AI-generated analysis results — including parsed line items and identified flags — are retained for up to 12 months from the date of upload, after which they are automatically and permanently deleted. You may delete your bill results or your entire account at any time. We follow HIPAA-aligned security practices including encryption at rest and in transit, access controls, and audit logging.
AI processing
Bill analysis is performed using Claude, an AI model developed by Anthropic. Your bill content is sent to Anthropic's API for processing. Anthropic's privacy policy governs how they handle data sent through their API. We do not permit your data to be used for model training.
Your rights
You can delete your account and all associated data at any time by contacting us. You can also request a copy of your data. We will respond to all data requests within 30 days.
Cookies
We use only essential cookies required for authentication and session management. We do not use tracking or advertising cookies.
Changes to this policy
If we make material changes to this policy, we will notify you by email. Continued use of Unhyde after changes are posted constitutes acceptance of the updated policy.
Contact
Questions about this policy? Email us at privacy@unhyde.io.